IDEALS/NIRE is fully committed to conducting all of its continuing education activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. IDEALS/NIRE will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Co-Chairs of the Continuing Education Program Committee, in consultation with the other members of the CE Program Committee.
IDEALS/NIRE strives to assure fair and respectful treatment of all participants and attempts to anticipate problems that may develop in the course of workshop offerings. However, despite these efforts, there will be occasional issues which come to the attention of the CE program staff and which require intervention and/or action on the part of program staff, one of the Co-Chairs of the CE Program Committee, or other officers of IDEALS/NIRE. This procedural description serves as a guideline for handling such grievances.
When a participant, either orally or in written form, files a grievance and expects action to be taken on the complaint, the following process will be initiated.
- If the grievance concerns a specific workshop leader, the content presented by the workshop leader, or the presentation style of the workshop leader, the individual will be asked to put his/her comments in written form which will then be forwarded to the Co-Chairs of the CE Program Committee. One of the Co-Chairs will then discuss the nature of the grievance with the workshop leader, preserving confidentiality of the person filing the grievance.
- If the grievance of a workshop participant concerns a specific workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the workshop participant will be asked to put his/her grievance in writing for review by one of the Co-Chairs of the CE Program Committee. This person will review the grievance and serve as mediator and final arbitrator. If action is requested by the workshop participant, and the decision is ruled in favor of the participant filing the grievance, the CE Co-Chair will provide a full or partial refund to the participant. In all such cases, written documentation of the grievance must be kept on file. This documentation will not include identifying information pertaining to the participant unless confidentiality is waived by the person filing the grievance.
- If the grievance involves a workshop leader who is one of the Co-Chairs of the CE Program Committee, then the grievance will be handled by the other Co-Chair of the CE Program Committee.
- If the grievance concerns IDEALS-NIRE’S CE program in a specific regard, the Co-Chairs of the CE Program Committee will attempt to arbitrate.
- A grievance may be filed by email to email@example.com or my mail to: NIRE, 3914 Kincaid Terrace, Kensington, MD 20895.
- In all cases, if the person filing the grievance is not satisfied with the way the grievance is resolved, or any action taken, the person filing the grievance may appeal directly to the Board of Directors. The decision and actions of the Board of Directors is final.